FAQ
Shipping
- Delivery is free if your order is R600+
- Delivery is R40 if your order is below R600
- Track your order with Parcel App
Delivery takes between 2-5 work days and in some cases next day delivery depending on the capacity of the courier. You will get a tracking number as soon as your order has been processed and you will be able to track it until it arrives.
Paying with Payfast
Payfast is a secure payment method that is used by most online stores in South Africa. After selecting your products, go to the cart icon on the right and select checkout. The 3-step checkout process will now begin. Step 1 - fill in your delivery address. Step 2 - select your shipping method and Step 3 pay with Payfast. You will receive a confirmation email and we will start the processing to get your package to you as soon as possible. To learn more about PayFast, please visit their website.
Are mesh and bōne products suitable for my skin?
Our products are suitable for all skin types. Each product has been formulated with gentle ingredients, making it suitable for even the most sensitive skin.
Where are you based?
Our products are made in Stellenbosch, Western Cape, South Africa.
<details>How long does shipping take?
Standard shipping takes anywhere between 2 to 5 work days, depending on the couriers capacity. Express shipping is usually over night but please allow 1 - 2 work days for delivery. During public holidays and holiday season please allow 3 extra days for delivery.</details>
My skin is hypersensitive, what precautions should I take?
Although our products are natural and formulated to be gentle on skin, we would encourage you to do a patch test before using any new products. If you have very problematic skin it may be best that you consult your healthcare adviser.
I'm allergic to nuts, can I use mesh and bōne products?
Please take precaution and read the ingredients list carefully to make sure you know what you are putting on your skin.
Is it safe to use mesh and bōne products while pregnant?
Yes, but if you are consuming the Beauty Powder orally then we would advise that you consult your health care practitioner.
Where can I find out more information on each product?
Detail is given on the individual product pages.
If you are have allergies and/or are taking prescribed medication please make sure to read the information carefully.
Please contact your healthcare adviser should you feel concerned before using our products.
How does
mesh and bōne differ from other beauty brands?
Our products reflect our belief that beauty is individual, personal and unique to each person. Our formulas have been carefully created to support all skin types, and have been inspired by simple yet effective ingredients that work on multiple levels so that you get the most out of the product.
Will mesh and bōne launch more products in the future?
Yes!
