Frequently Asked Questions
- If you are the kind of person who obsessively tracks the
order until it arrives, you can easily track your order via the . BUT if you are the kind of person to order a product and forget about it until it arrives, delivery takes between 2-5 workdays and in some cases next day delivery depending on the capacity of the courier.
- So cook up some Bobotie, and enjoy until the package shows up! (And if you don’t know how to, we’ll be happy to share recipes.)
P.S You will get a tracking number as soon as your order has been processed, and you will have the option to track it until it arrives (possibly as a surprise) 💌
Payfast is a secure payment method that is used by most online stores in South Africa. After selecting your products, go to the cart icon on the right and select checkout. The 3-step checkout process will now begin. Step 1 - fill in your delivery address. Step 2 - select your shipping method and Step 3 pay with Payfast. You will receive a confirmation email and we will start the processing to get your package to you as soon as possible. To learn more about PayFast, please visit their website.
Our products are suitable for all skin types. Each product has been formulated with gentle ingredients, making it suitable for even the most sensitive skin.
Our products are made in Stellenbosch, Western Cape, South Africa.
- Standard shipping takes anywhere between 2 to 5 work days.
- Express shipping is usually over night but please allow 1 - 2 work days for delivery.
- During public holidays and holiday season please allow 3 extra days for delivery.
Although our products are natural and formulated to be gentle on skin, we would encourage you to do a patch test before using any new product. If you have very problematic skin it may be best that you consult your healthcare adviser.
Please take precaution and read the ingredients list carefully to make sure you know what you are putting on your skin.
Yes, but if you are consuming the Beauty Powder orally then we would advise that you consult your health care practitioner.
If you are have allergies and/or are taking prescribed medication please make sure to read the information carefully. Additional information can be found on the individual product pages.
Please contact your healthcare adviser should you feel concerned before using our products.Make sure to visit our social media for more information @meshandboneskinco